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Gndyj reviews each silicone toilet brush return against the ordered SKU, exact brush-and-holder component manifest, hygiene condition, and requested outcome. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may open the parcel and visually inspect or assemble the new dry components on a clean surface. For an eligible non-defective return, the brush must not contact a toilet, drain, floor-cleaning area, water, waste, cleaning chemicals, gloves, or other hygiene tools. Every listed head, neck, handle section, holder shell, tray, liner, collar, cup, base part, and guide must remain together. For silicone toilet brush orders, support review may compare the component manifest—brush head, neck, handle sections, holder shell, ventilation structure, removable tray or liner, suspension collar, drip cup, base pad, and care guide—with the ordered SKU and delivered parcel.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain new, unused, clean, dry, odor-free, and free from water spots, dust from bathroom use, cleaner residue, staining, hair, waste, scratches, bent handles, stretched or missing silicone fins, cross-threading, cracks, altered parts, or adhesive marks. Ordinary visual inspection and dry assembly alone do not prevent a return.
For an approved unused return, dry every component fully, keep silicone fins free from compression, separate handle sections without damaging threads, and place the holder shell, liner, tray, collar, cup, and base parts in clean protective material. Pack the complete set in a sturdy outer parcel so pieces cannot move freely. After approval, the pre-paid return label is emailed as a downloadable and printable file and must cover the previous delivery label.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@gndyj.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 88/105 Ekkachai Road, Mahachai, Samut Sakhon 74000, Thailand.
Identify the SKU and exact component involved, such as the flat, angled, or round silicone head; cleaning fins; neck; handle thread; holder shell; ventilation slot; liner; tray; suspension collar; drip cup; or base pad. For a newly delivered damaged or missing part, photograph the dry component on a neutral surface and the parcel label. Do not stage a product defect inside or beside a toilet.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available unused brush set after the original complete set is approved for return. Head geometry, fin layout, handle length, holder footprint, ventilation structure, removable components, finish, and product net weight can differ and should be checked before confirming a replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@gndyj.shop or +66958596829. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).